Q&A Frequently Asked Questions

□ Where are products shipped from?

Our store ships from Los Angeles, USA.
While delivery times depend on international postal congestion,
we ask that you allow for approximately 7 to 9 days for arrival.

In the event that delays are anticipated due to holidays or other reasons,
we will notify each customer individually via email.
Additionally, if your order does not arrive as scheduled,
we will promptly check the delivery status for you.

Please feel free to contact us with any questions.

□ My order has not arrived even after the scheduled date.

If international postal services are congested, or if the order coincides with

Japanese or American holidays, it often takes longer than expected

for the package to arrive.

If your order does not arrive as scheduled,

we will promptly check the status for you,

so please feel free to contact us via email.

□ I hear vintage frames deteriorate easily.

How long can they be used?

All vintage frames sold in our store are thoroughly inspected

by two or more staff members, and after an order is placed,

we conduct final maintenance to ensure they reach you

in perfect condition.

We exclude all frames made of materials prone to degradation,

such as vintage acetate, or those showing signs of wear.

While this is the same no matter which shop you buy from,

acetate frames are susceptible to daily handling, dryness,

and temperature fluctuations.

We recommend avoiding hot rooms or car interiors in summer

and storing them in a cool place.

With just a little bit of care during handling,

you can enjoy your vintage frames for over 10 years,

just like current-production frames.

□ What is the difference between current-production glasses and vintage glasses?

While it is a fact that over 80% of current mainstream brands

are now produced in China, until the 1980s,

skilled craftsmen and factories existed in various countries,

and products were manufactured in those respective locations.

You will be able to experience the charm only possible at the time,

such as the high quality of vintage pieces,

the quality of the materials—including colors that cannot

be replicated with current technology—and the distinct character

of handmade goods, supported by resources and cost performance

that cannot be compared to today.

□ If I buy only the frames, is it possible to have my preferred or

prescription lenses installed at a local optician later?

Of course.

All frames delivered to our customers have cleared our

final maintenance process. It is ideal to bring the frames to

your local shop to have them fitted while ordering your lenses.

□ I haven't received an order confirmation email.

Please double-check that the email address you registered is correct.

Due to PC settings, emails from our store may be directed to

your junk/spam folder depending on your email provider.

(Please be especially careful if you registered using a free

email service like Yahoo Mail.)

Some mobile carriers may restrict incoming emails

(domain-specific reception, etc.) as an anti-spam measure.

To ensure you receive emails from store@jdacrew.com,

please modify your settings or add the address as follows:

For DOCOMO users, click here

For au users, click here

For Softbank users, click here

If you do not receive a reply from our staff within 6 hours

of sending an email to us, your settings may be blocking us.

Please change your settings or contact us using a free

email service like Hotmail or Gmail.

If you cannot confirm receipt of our email,

please contact us at store@jdacrew.com
and we will resend the email to you.

□ I sent an email via the "CONTACT" form, but I haven't received a reply.

We make it a policy to reply to all inquiries

within 24 hours.

If you do not receive a reply, there may be

a mistake in the email address you provided.

Please double-check your email address

and contact us again.

Also, depending on your environment settings,

our reply may have been treated as spam and

placed in your spam folder, so please check there.

□ How can I check the delivery status of my order?

Customers who have registered as members can log in to check
their order details and shipping status.

Customers who have not registered can also check their status
using the order confirmation button in the email sent by us.

Our store ships from Los Angeles, USA.
While delivery times depend on international postal congestion,
we ask that you allow for approximately 7 to 9 days for arrival.

In the event that delays are anticipated due to holidays or other reasons,
we will notify each customer individually via email.
Additionally, if your order does not arrive as scheduled,
we will promptly check the delivery status for you.

Please feel free to contact us with any questions.

□ What are your business hours?

As an online shop, you can feel free to make purchases
24 hours a day, from Monday to Sunday.

Our customer service via email operates, excluding holidays,
with a policy of responding to all inquiries
within a maximum of 8 to 12 hours.

□ Is membership registration required?

You can certainly place an order without registering.

Benefits for registered members include omitting the need
to enter your details for future orders, and receiving our
newsletter with sales and special event information.

Please rest assured that personal information provided during
registration is managed under strict security protocols and will not be seen by third parties.

□ What are the payment methods?

We accept various credit cards, Apple Pay, Google Pay,
PayPal, and bank transfers (Sumitomo Mitsui Banking Corporation).

We utilize the world-class Shopify payment system, and
your credit card information is never held or stored
by our shop.
Services like "Apple Pay," "Google Pay," and "PayPal" allow you to checkout
without even entering your card number.

PayPal is also one of the safest online payment services in the world.
Customer information is protected with high-level security,
and our store never gains access to your credit card details.
This allows you to make credit payments with greater peace of mind.

To ensure you can shop with confidence, both our store and
payment pages are protected by the SSL (HTTPS) protocol.

□ I ordered via bank transfer, but I don't know the transfer details.

Bank account information can be found by clicking the
Confirm Order Details button inside the email sent when you placed
your order (Subject: "Order #1xxx received"). You can check
the total payment amount and transfer account details there.

The payment deadline is 4 days, and please be aware
that your order may be automatically canceled if payment
is not received by then.

□ How much is shipping?

Shipping is a flat rate of 800 yen nationwide.
Regardless of how many items you order, if they are part of a single order,
the shipping fee for all products in the store is a flat rate of 800 yen.

□ Can I specify a date and time for delivery?

Since this is international mail, you cannot specify a date or time.

If you are out, a delivery notice will be left,

and you can request a specific time during the redelivery process.

□ Can I order from overseas?

Yes, all of our products can be shipped worldwide from California, USA.
For domestic and international shipping information including timescales and cost,
Please feel free to contact us.

Email: store@jdacrew.com